Account & Billing

My 4411 account

How can I change my password?

Secure your account with two-factor verification

What if I have a new phone number?

How to avoid phishing and scams

Did you receive an email/SMS regarding the cancellation of an outstanding debt?

Manage your services

See all 14 articles

Billing

How can I change my payment method?

Where can I find my statements?

How can I switch to paying via my mobile bill?

Transaction Fee Update

What should I do if a payment for my invoice has failed?

What does it mean if my direct debit mandate has been cancelled by Dunning?

See all 15 articles

App settings

How can I set up notifications in the app?

How do I add the 4411 widget?

Why do we ask you to perform an iOS (iPhone) update?

How do I enable location based notifications?

I am not receiving any notifications, what now?

How do I change the language of the app?

SMS Settings

Can I get an SMS notification when I receive a new statement?

How can I turn confirmation messages on or off?

Change the language of SMS