What should I do if a payment for my invoice has failed?

Did a payment fail? No worries! You can easily complete the payment through our online portal or by making a manual bank transfer.

💻 Via mijn.4411.be

1. Go to mijn.4411.be and log in to your account.

2. Click on “Statements” to view your outstanding and completed payments.

3. For any outstanding amount, you’ll see a payment button that allows you to complete the payment online.

🏦 Paying via bank transfer

On your statement, you’ll also find:

• Our bank account number

• The correct structured reference

If you prefer to pay manually, use this information to ensure your payment is processed correctly.

ℹ️ Tip

Always include the correct structured reference when making a manual payment, so we can link it to your account without delay.