How to avoid phishing and scams

At 4411, we care deeply about the safety of our users. Online scammers are becoming increasingly creative, so it's important to stay alert. Below are frequently asked questions and answers on how to recognise and avoid phishing and other scams.

🔒 What exactly is phishing?

Phishing is a form of online scam where criminals impersonate a trusted organisation, such as 4411, to extract personal information or payment details via email, text message, or fake websites.

📩 How do I recognise a fake email or text message on behalf of 4411?

Watch out for the following signs:

• Unknown sender: Check the email address or phone number. Genuine communication from 4411 comes from official email addresses ending in @4411.be or @4411.io
• Strange links: Move your mouse over links without clicking on them to see where they really lead.
• Language: Incorrect sentence structure, spelling mistakes or impersonal salutations.

Example of a fake link: www.4411-pay.be instead of the real www.4411.be

🧾 Does 4411 sometimes ask for my bank details or password via email or text message?

No. 4411 will never ask you via email, SMS or phone to:

• Forward your bank card code.
• Share your password.
• Make payments via links in text messages.

✅ What should I do if I receive a suspicious message?

1. Do not click on links or open attachments.
2. Forward the message to help@4411.be.
3. Delete the message.
4. Change your password if you clicked on a suspicious link or entered data.
5. Contact your bank if you have shared payment details.

🔐 How can I protect myself from phishing?

• Use strong passwords and change them regularly.
• Use a unique password for each website or service.
• Always check the web address before logging in or paying.

!! Only download the official 4411 app from the App Store or Google Play. !!

🧠 What if I have doubts whether something is genuine?

Are you in doubt? Contact our customer service team directly at any time via the official contact page at www.4411.be. This way, you will avoid becoming a victim of fraud.