How can I change my payment method? How can I change my payment method?

How can I change my payment method?

In the app, go to "Account" and choose "Payment method"

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Paying by credit card

Link your VISA or Mastercard to your account and your usage will be deducted monthly from your linked credit card.

  1. Choose as payment method 'credit card
  2. Select the type of credit card: Visa or Mastercard
  3. Enter your credit card details and click on 'change payment method'.
  4. You will be redirected to your banking institution to complete the registration.

➡️ Note: Linking a credit card via VPN connection may cause problems. Certain pop up blockers may also interfere with the linking process. So be sure to check that no VPN or pup up blocker is active.

 

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Paying by bank card

Link your debit card to your account and your usage will be deducted monthly from your linked debit card.

  1. Choose 'bank card' or 'pay via bank account' as your payment method.
  2. Fill in your details and click on 'change payment method'.
  3. You will be redirected to our payment partner to sign your mandate. This can be done via your bank card or via Itsme.

Paying via telecom bill

Are you a Proximus, Telenet, Base, Scarlet or Orange customer? Then you can have your costs settled via your mobile invoice. Be sure to check with your provider if your subscription allows a link to 4411.

➡️ Please note! In order to choose this payment method, your balance must be at €0.00, there should be no outstanding balance in your account. Wait until your next statement is paid, and then change your payment method. More info about switching to pay via mobile bill can be found here.

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