Hey, how can we help?

Through 4411 app

1. Open the 4411 app and click on "Account"
2. Scroll down and click on "Password"
3. Enter your old password first and then choose a new one. Repeat your new password. 

Have you forgotten your password? Find out how to reset your password here.

Through my.4411.be

You can also change your password through my.4411.be. Log in and click on "My login and password". You can change your password there. 

In the app, go to "Account" and choose "Payment method".

Paying by credit card

Link your VISA or Mastercard to your account and your sessions will monthly be deducted from your linked credit card.

1. Choose as payment method "Credit card"
2. Select the type of credit card: VISA or Mastercard
3. Enter your credit card details and click on "Change payment method"
4. You will be redirected to your banking institution to complete the registration

➡️ Note: Linking a credit card via VPN connection may cause problems. Certain pop-up blockers may also interfere with the linking process. So, check there is any VPN or pup-up blocker active.

➡️ Note: Currently, it is not possible to link a credit card outside of Belgium and the Netherlands. If you have a credit card from any other country, you can choose for paying by your debit card. 

Paying by debit card

Link your debit card to your account and your usage will be deducted monthly from your linked debit card.

1. Choose "Debit card" as your payment method
2. Fill in your details and click on "Change payment method"
3. You will be redirected to our payment partner to sign your mandate. This can be done via your bank card or via Itsme

If you already have an active direct debit and wish to transfer it to a new account number, you will first have to cancel the old direct debit with your bank. Afterwards, you will be able to link the new account number to your account, using the steps above.

Paying via telecom bill

Are you a Proximus, Telenet, Base, Scarlet, Orange or KPN customer? Then you can have your costs settled via your mobile invoice. Check with your provider, so that your subscription allows a link to 4411.

➡️ Please note! In order to choose this payment method, your balance must be at €0.00. There should be no outstanding balance in your account. Wait until your next statement is paid, and then change your payment method. More info about switching to pay via mobile bill can be found here.

Do you monthly pay your 4411 statement via credit or debit card?

Then, you can always find your statements in your 4411 account. Your new statement will always be issued on the same day of the month if there has been any usage the previous month. 

Via my.4411.be

1. Log in and click on "Invoices" on the left
2. Here you will find an overview of all your statements. Click here to go to my.4411.be

In the 4411 app

1. In the app, go to "Account" and click on "Invoices"
2. Here you can view, download and save your open and paid statements

Do you pay your 4411 usage through your telecom bill?

In this case, you can find your usage on my.4411.be. However, the billing will go through your telecom provider and you can easily find it on your telecom invoice. This will appear under the heading 'third-party services'.

Are you using 4411 through another app?

Do you use the 4411 services via another app such as KBC, Belfius or MyProximus? In this case, we do not keep an overview for you in the 4411 account. You can find an overview of parking sessions performed in the app you are using.

If you have a Proximus, Telenet, Base, Scarlet, Orange or KPN contract, you can choose to settle your costs via your mobile phone bill. Be sure to check with your provider, so that your subscription allows a link to 4411.

1. In the app, go to “Account” and click on “Payment method”
2. You will be able to switch to mobile bill if this option is possible for you.
   ➡️ Beware! First, the balance on your account must be €0,00!

You decide which notifications you want to receive from the 4411 app.

You can choose to get a reminder that you still have an active session running, that your session is about to end, or that your session has ended. You can decide how frequently you receive these notifications.

1. In the app, go to "Account" and choose "App notifications"
2. Choose which notifications you activate and how frequently you receive them

Parking session reminder:
Here you can set a reminder for your current parking sessions. Depending on the set time duration, you will receive reminders of your current parking session.

Parking session nearly ended:
Depending on the time duration, you will receive a notification before your session ends.

Parking session ended:
Set here to receive a notification when your session has ended.