Billing

How can I change my payment method?

In the app, go to "Account" and choose "Payment method". Paying by cred...

Where can I find my statements?

Do you monthly pay your 4411 statement via credit or debit card? Then, y...

How can I switch to paying via my mobile bill?

If you have a Proximus, Telenet, Base, Scarlet, Orange or KPN contract, ...

What should I do if a payment for my invoice has failed?

Did a payment fail? No worries! You can easily complete the payment thro...

What does it mean if my direct debit mandate has been cancelled by Dunning?

When you get the message that your direct debit mandate has been cancell...

Why is there no VAT on my invoice?

Parking fees are not subject to VAT. After all, these are already a form...

Does 4411 offer invoicing via Peppol?

Not yet. At this time, 4411 does not support invoicing through the Peppo...

Detailed invoice

If you have opted for automatic payment via direct debit or credit card,...

Is your account blacklisted? You may have missed a payment. Be sure to c...

What payment methods can I choose from?

Pay by credit card Link your VISA or Mastercard to your account and your...

When will I receive my invoice?

When you create an account, you will receive your first invoice one mont...

Can I get a notification when I receive a new statement?

Yes, we always keep you informed of your new statements via email. You c...

The billing amount is incorrect. What now?

Do you think the amount on your invoice is incorrect? First, check the d...

I have a missed payment, what now?

Have you missed a payment or received a reminder from us?Be sure to chec...