First check if someone else has used your vehicle with an active number plate. A license plate can only be activated for number plate recognition on one account at a time, so payment is also always made through your 4411 account.
Has nobody else used your vehicle?
Contact the provider of the parking garage to check what went wrong via camera images.
- Q-Park: https://www.q-park.be/nl-be/klantenservice/terugbetalingsverzoek/
- Sint-Truiden (parking GAZO & sports hall): parkeerwinkel@sint-truiden.be
- Sint-Truiden Stayen: communicatie@stayen.com
- De Singel Antwerp: ben.vandermueren@desingel.be
- Firoel Antwerp (Congresstraat): Info@parkingfiroel.be
- Park and rides Antwerp (P+R's): antwerpen@parkeren.be
- Clemenspoort Ghent: parking@clemenspoort.be
- Parking Campus and Place de La Digue Charleroi: comptabilite@rca.charleroi.be
- Parking De Bond Leuven: pw-debond@parkeren.be
- Vaartkom Leuven: pw-leuven@parkeren.be
- Kroonparking Aalst: info@bonny.be
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- What is number plate recognition and how does it work?
- How do I enable number plate recognition?
- What do I do when I enter or leave a parking garage?
- What if my session is still active when I leave the parking lot?
- What if my number plate is recognized but a ticket is still offered?
- Can multiple 4411 accounts activate the same number plate for number plate recognition at the same time?
- Where can I park with 4411 via number plate recognition?
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