FAQ
Getting started
Billing
- How can I change my payment method?
- How can I pay?
- Where can I find my statements?
- When will I receive my invoice?
- How will a bank transfer be linked to my account?
- How can I switch to paying via my mobile bill?
SMS parking
Mobile parking
- What should I do if I do not receive a confirmation message?
- What should I do if the parking meter is faulty?
- I forgot to stop my parking session. What now?
- What happens if I get a fine?
- Can I pay for several vehicles simultaneously?
- How will the traffic warden or car park attendant see that I've paid?
Off-street parking
- Temporary vehicles
- What if the parking garage does not have a barrier?
- What is number plate recognition and how does it work?
- How do I (de)activate number plate recognition?
- Where can I park off-street via number plate recognition with 4411?
- What if I already have a subscription with cooperating parking garages (e.g.: a Q-Park subscription)?
My 4411 account
For business
4411 app
- How do I enable location based notifications?
- How do I change the language of the app?
- How do I change my account details?
- 4411 Widgets
- How can I set up notifications in the app
- What happens if I forget to stop a parking session via the app?
Vouchers
See all 14 articlesSNCB
- How do I activate the SNCB service for my PRO-account?
- How do I buy a ticket?
- I am entitled to an increased allowance. Is this available in the 4411 app?
- Can I buy a ticket for someone else?
- Can I bring a pet?
- Can I take a bicycle with me?